At Tortuga Soul, our priority is to offer you an unforgettable experience in touch with nature, always in safe and comfortable conditions. Therefore, we understand that the weather can be a determining factor in the quality of our tours.

Cancellation due to adverse weather conditions:

If weather conditions (heavy rain, storms, strong winds, or other situations that may jeopardize the safety or enjoyment of the tour) force us to cancel the activity, we will inform you as soon as possible.

In case of cancellation due to bad weather, we offer two options:

Rescheduling: You can change your booking to another available date at no additional cost.

Full refund: If rescheduling is not possible, we will refund 100% of the amount paid.

Cancellation during the tour:

If the tour has already started and the weather conditions worsen to the point of needing to interrupt the activity for safety reasons, we will evaluate the situation and offer you a fair solution, such as the possibility of rescheduling the remaining part of the tour or a partial refund, depending on the time and experience enjoyed.

Recommendations:

We recommend checking the weather forecast before your scheduled date and staying in touch with us if you have any concerns.

Come prepared with appropriate clothing and accessories for the weather (sunscreen, windbreakers, etc.).

At Tortuga Soul, we believe that the best adventure is one enjoyed with peace of mind and safety.

Thank you for your understanding and for choosing us to discover the beauty of Mallorca!